Where Purpose-Driven Medicine Meets World-Class Service
With Erin Stafford, the keynote speaker concierge care providers have been waiting for.
Delivering Ritz-Carlton-Level Service
in a Medical Setting
When your members pay $40,000 a year, you’re not just in healthcare. You’re in hospitality.
In the world of elite concierge medicine, the stakes are high—and the expectations are higher. PPA’s members aren’t just doctors. They’re experience designers. Wellness architects. Trusted confidants.
They’re not just treating patients. They’re curating lives.
So let’s help them deliver the kind of surprise-and-delight service that turns members into lifelong evangelists.
Hello PPA Team!
I had a great chat with Elissa and would love to be the keynote speaker at your upcoming annual meeting in September. I’d be thrilled to customize a keynote that works for your members as well as curate a consulting offering that meets their ongoing needs. It would be an honor to work with you. Thank you!
Keynote Includes
60-minute session to be a mix of thought leadership, humor, story telling and actionable take-aways
Three stakeholder interviews before event to deepen alignment and customization
Unlimited planning calls
A customized video for social media/email promotion of the session or event
Burnout toolkit available for everyone to download
Burnout assessment available for everyone to download
Mental health toolkit available for everyone to download
Bulk-buy discount on my best-selling book The Type A Trap from $28 to $17 (Minimum 32 books)
Optional book signing immediately before or after keynote
Post-event debriefing call
Investment
Standard speaking fee: $15,000
One-time discounted speaking fee: $7,000*
Flat travel fee: $1,500 plus hotel
*Discounted fee assumes I can sell the consulting offers from stage.
Trusted by the Best in Healthcare and Hospitality
Erin has delivered game-changing keynotes for top organizations like:
What They’re Saying
“Energy, passion, and impactful. From beginning to end, Erin exceeded expectations!”
“Erin brings the perfect blend of humor, vulnerability, and action-oriented insights. Our team walked away inspired and ready to take charge of their well-being while delivering exceptional service.”
“Dynamic, relatable, and unforgettable. I’m already planning how to bring her back! ”
See Erin Shine on Stage
Watch her speaker reel now.
Speaking Topics
Erin’s unique and empowering message helps leaders and teams be more resilient in the face of change, sustain peak performance and thrive again both personally and professionally. Her entertaining delivery, vulnerable storytelling and infectious energy ignite audiences around the world.
High-Performance
Burn Bright,
Not Out
The Blueprint for Leaders and Teams to be Unstoppable
Motivation
Fuel Your
Fire
The Secret to Supercharge Your Life, Leaders and Teams
Leadership
The Spark Effect
Energize Leaders for Extraordinary Outcomes Without Burnout
Why Erin?
Erin is a keynote speaker, strategist and former head of marketing for an $11B healthcare company. She’s led through hyper growth, burnout and reinvention—and knows how to build powerhouse teams that don’t just perform, but connect.
She brings over two decades of marketing expertise and specializes in helping teams in high-stakes, high-touch industries deliver unforgettable service with humanity, energy and culture at the core.
Erin Stafford is the ideal speaker for PPA because she:
Inspires while relating: Her stories and insights resonate deeply with those striving to create memorable guest experiences.
Provides practical takeaways: Erin’s actionable strategies help teams sustain peak performance without sacrificing their mental or physical health.
Brings contagious energy: Her dynamic presentation style leaves audiences feeling energized and motivated.
Fosters connection: Erin understands the human side of concierge medicine and helps teams rediscover their “why.”
Consulting Services
Tier 1: The Proactive Pulse Check
Your high-touch experience starts here.
A self-paced foundational program designed for boutique or solo practices ready to elevate their member journey without the need for on-site support. Ideal for those seeking clarity, consistency and best practices on their own schedule.
What’s Included:
Six Pre-Recorded Training Modules, including:
Digital Touchpoint Audit Best Practices
The First Call: Phone Etiquette & Warmth
Messaging & Brand Voice Alignment
Crafting Signature Moments That Wow
Downloadable Workbook + Five-Star Checklist
“Five-Star Standards” Self-Assessment Tool
60-Minute Group Coaching Call (Live with Erin)
Investment: Standard $10,000, Fast-Action Conference Rate: $8,000
Optional Add-On: Virtual Secret Shopper: $2,000
Tier 2: The Personalized Practice Refresh
A deep-dive, on-site training and activation experience.
Best for established practices that want to reinvigorate their culture, elevate every touchpoint, and craft a seamless, standout member journey.
What’s Included:
Everything in Tier 1
Onsite Half-Day Practice Audit
(Physical space, flow, front desk, intake, onboarding, exit, follow-up)60-Minute Live Training on Five-Star Hospitality, Surprise & Delight Service, and Team Culture
Custom “Service Standards” Playbook for Ongoing Use
Investment: Standard: $25,000 + $1,500 travel, Fast-Action Conference Rate: $20,000 + $1,500 travel
Tier 3: The Luxury Overhaul
The full white-glove experience for practices ready to embody world-class service.
This is the ultimate upgrade for teams who want a complete transformation—blending secret shopper insights, elite strategy, and ongoing support.
What’s Included:
Everything in Tiers 1 and 2
Secret Shopper Experience
(Phone, Email, Virtual Appointment and In-Office Visit)Ambience + Experience Audit
(From scent and sound to signage and seating)Personalized “Experience Report Card” with High-Impact Recommendations
Two Follow-Up Coaching Calls to Ensure Implementation and Consistency
30-Day Email Access for Real-Time Support
Investment: Standard: $45,000 + $1,500 travel, Fast-Action Conference Rate: $37,000 + $1,500 travel
Conference Integration: Special Offer for Members
After the keynote at your annual conference, attendees will have a limited-time 48-hour window to book one of these tiers at a preferred rate. This creates momentum and gives members a clear, exciting next step toward delivering elite hospitality in their offices.
For an additional fee we can also add a post-event webinar or “Office Hours with Erin” Q&A session to keep engagement high and questions flowing.
Erin Understands Your Challenges
From managing 50,000+ clinicians to partnering with over 5,000 hospitals, Erin knows how tough healthcare is. She gets the pressures your members face and offers a fresh perspective on how to lead, perform and thrive. With over two decades as a marketing expert working with the world’s biggest brands like Apple, MTV, American Express, Coke and Disney, she knows how to curate your members’ brands for excellence.
Book Erin Today
This is more than a keynote or consulting engagement. It’s a transformation in how care is experienced. Together, we’ll help your members build practices that feel like the Four Seasons of healthcare—where every detail is intentional, every touchpoint matters and every member feels like a VIP.
Let’s make your annual event the moment that redefines what’s possible for your members’ practices. Click below to book Erin for your event today.